Privacy Statement

Definitions

When we say “Nebul”, “we”, “we”, “us” or “our” we are referring to Nebul B.V. and its subsidiaries.
When we write “website” we refer to our websites on nebul.com and other websites that form part of our services. When we talk about “services”, we refer to the sum of our websites, hosting platforms, managed services and applications. When we talk about “information,” we refer to all the different forms of data that may or may not contain personal data that you offer and that we collect when providing our services.

Information we collect

Nebul collects information about you for the delivery of its services and compliance with laws and regulations. Under the information collected, we mean:

Name, e-mail address, telephone number and invoice and address details;
IP address, cookies, location information, date and time, browser type and actions taken on our websites;
Log files that contain information about access to and use of services that you purchase from us;
E-mail and other correspondence relating to the use of our services.

Our website and services are not aimed at minors under the age of 18, and we do not knowingly collect information from minors. If you suspect that we have inadvertently collected personal information about minors, don’t hesitate to get in touch with privacy@Nebul.com so that we can delete this information.

How we use your information

We primarily process your information to deliver our services from the Nebul Cloud.

We use your information:

To provide you with support;
To inform you about maintenance and other relevant work related to our services;
For financial and administrative purposes;
For sending newsletters and other company information (if you have registered for this);
To improve our products and services;
For technical analyses in case of problems;
For information transfers in the event of a sale, merger, consolidation or takeover of the company;
In case of summons, court orders or legal proceedings, or to determine or exercise our legal rights or to defend against legal claims.

Sharing of information with third parties

We use third parties and partners to ensure the correct functioning of our services. These parties are not permitted to use the information we provide them for any other purpose than the specific purpose for which we have enabled these parties. We will never share, sell or rent your personal information to companies or the authorities without your permission unless we are legally obligated to do so.

We may share your information for the following reasons:

If your information is necessary for service providers who provide services to Nebul and to strategic partners who help us market Nebul, such as sending newsletters;
Processing online payments and keeping the accounts;
To support you (only after your explicit permission);
When we are legally obligated to disclose information, such as a valid court order or a valid summons. When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a valid request from the authorities;
To enforce our general terms and conditions;
If a transfer of your data is required in the event of a reorganization, merger or sale of the company;
If we determine that collected information does not contain personal data and you do not identify you.

Usage analysis of our website

To continuously analyze the visitors and use of our websites, we use Google Analytics. The information that we collect in this way is used to create statistics that give us insight into visits of the different parts and pages. We use this data to analyze and improve the structure, navigation and content. The statistics and other reports are not traceable to individuals for us.

For the cookies that are placed for this purpose and the possible data that is collected with this, we refer to the following page: https://www.google.com/policies/privacy/

Security of your information

Your information is protected by Nebul by means of administrative, technical and physical measures against loss, theft and misuse. It’s also protected against unauthorized access, disclosure, alteration and/or destruction. Data entered via an online form is always sent over a secure connection. Information about the use of our site and the feedback we receive from our visitors and customers help us to further develop and improve our services.

Retention and legal obligations

Nebul is legally obligated to store your information and to provide it to third parties if requested. This can occur if we are required to provide information to authorized authorities in case of a criminal investigation. We do not store your data longer than is legally permitted and necessary for delivering our services.

Review and correction of your personal data

As an individual, you have the right to inspect your personal data. This means you can request which of your personal data we register and for which purposes that data will be used. You can access your stored personal data via the Nebul service panel. You can make changes to this yourself or send a request to Nebul. We will process requests for this within 30 days. Nebul reserves the right to refuse unreasonable requests or requests not required by law.

Final remarks

If you have any questions or complaints about Nebul’s privacy policy, you can contact us via servicedesk@Nebul.com or by telephone at +31 (0)88 20 40 300. We reserve the right to change this privacy policy at any time. If there are changes to our privacy policy, you will always find the most recent information on this page.